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We will offer you a full refund if an item is faulty, not as described or doesn’t do what it’s supposed to.


We will not offer you a refund if you:


· Knew an item was faulty when you bought it.


· Damaged an item by trying to repair it yourselves or getting someone else to do it (though you may still have the right to a repair, replacement or partial refund).


· No longer want an item (e.g. because it’s the wrong size or colour) unless you  bought it without seeing it


· Unwrapped CDs, DVDs and computer software that is not faulty.

 


Repairs and replacements

 

If you ‘accepted’ an item, but later discover a fault, we will repair or replace it.


You have accepted an item if you’ve:


· told us you’ve accepted it (having had enough opportunity to inspect the item before confirming you’ve received it)


· altered the item

Proof of purchase


We will ask for proof that you bought an item from us. This could be a sales receipt or other evidence such as a bank statement or packaging.

 




Items returned by someone other than the buyer

 

We will only accept returns from the person who bought the item.


 

 

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1W1 Ltd is a company registered in England and Wales with a company registration number : 112 793 40    -   VAT registration number : 313 9887 72

Page created for 1W1 Ltd  by  DTL ©  2008 - 2019   All rights reserved                Phone:  07404346601         E-mail:  info@1w1.uk

Phone:  07404346601         E-mail:  info@1w1.uk